Terms of service

 

REFUND POLICY

Returns and Exchanges Policy

We understand that sometimes an item may not meet your expectations, and we're here to assist you. Please review our policy below:

• You're welcome to return an item if it's not quite right for you. However, please note that return shipping costs are not covered by us. For returns involving prescription lenses, please see the detailed explanation below.

• In the rare event that you've received a faulty or damaged item, please reach out to our customer service team, and we'll strive to resolve the issue promptly.

• Upon receiving your order, you have 14 days to return it. All returns must be in excellent condition, unworn, cleaned, and in their original packaging including all accessories. Kindly utilize the box provided by Fashion Eyewear for returning your eyewear.

• We do not offer exchanges with the exception when you have purchased Platinum & Gold Label package lenses. please see below for further details.

Non-prescription Eyewear:

• Full Refund

Eyewear with Bespoke Prescription Lenses:

• For purchases including Platinum & Gold Label package lenses, you're entitled to one free exchange (excluding varifocal, Ray-Ban, Bolle, Serengeti, Oakley & Maui Jim branded lenses). Subsequently, we would refund the frame amount minus a £30 glazing charge.
• Full refund for frames only

Varifocal Returns:

We handle varifocal returns differently from single vision returns due to the adjustment period. If you find you're struggling with varifocal lenses after a few weeks, we're happy to exchange them for something more suitable. Simply return your frames to us, and we'll make any necessary adjustments. If you prefer to switch back to single vision glasses, we can do so free of charge, but the price difference is not refunded.

To initiate varifocal swaps, please contact our Customer Services Team within 30 days, providing your order details, and we'll assist you with the returns process.

When returning your item, ensure to include a note inside the box with your full name, order number, contact information, address, and clear instructions on how you wish us to handle your return; failure to do so may delay the processing of your return.

Fashion Eyewear Returns Address: 

Fashion Eyewear Returns Dept.

Unit G5, Grove Park Studios

188-192 Sutton Court Road

Chiswick 

London

W4 3HR

United Kingdom

For returning your eyewear, please use a fully tracked service with appropriate insurance cover. 

Returning Your Eyewear from Within the UK? We recommend using Royal Mail Tracked service with appropriate insurance cover; however, please note we're not liable for items lost or damaged during transit.

Returning Your Eyewear from the United States? We recommend using Priority Mail International (6–10 Business Days) with postage prices starting at $30.90. Please note we're not liable for items lost or damaged during transit.

Returning Your Eyewear from Australia? We recommend using Auspost International Standard delivery with prices starting at $32.25. Please note we're not liable for items lost or damaged during transit.

For other regions, we advise using your local postal tracked service with appropriate insurance cover. 

Fashion Eyewear cannot be held accountable in the event of a shipment going missing or being damaged in transit back to us. We strongly recommend using a tracked service that includes insurance coverage.

Bulk Orders:

Orders of more than three frames are classed as a bulk order. If you wish to return three or more frames there is a £10 restocking fee per frame deducted from your refund.

We always strive to action your refund as soon as possible and in any event within 14 business days of your return being received, logged onto our system and confirmation sent to you. 

Only one coupon code may be used per transaction and cannot be used in conjunction with any other offer.

All discounts using a Promotional Code must be claimed before an order is placed and will not be considered afterwards.

Codes are not applicable on sale items, reduced prices and the following brands: Andy Wolf, Balenciaga, Barton Perreira, Cartier, Celine, Christian Roth, Cutler and Gross,, DITA, Gucci, Loewe, Maui Jim, Oliver Peoples, Paul Smith, Saint Laurent, Stella McCartney, Thierry Lasry and Thom Browne. Codes valid on frames over £100.

Fashion Eyewear will occasionally run time limited promotional codes - once the promo period has expired codes will no longer be valid. 

We don’t like to do this, but if a Promo Code can’t run properly because someone or something is abusing the usage terms and conditions – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code and any corresponding orders. 

If you chose to return any orders where a free gift has been redeemed, you will need to return the free gift in order for your refund to be processed.

 Promotional codes/prices are not valid on exchanges made after the end of the promotion.

Calvin Klein Gift Card Terms Of Service

1. The £100 gift card will be emailed to one chosen customer selected from Fashion Eyewear new followers between March 3rd - March 16th

2. The gift card needs to be redeemed within one year

3. The gift card can be redeemed online at Calvin Klein, or alternatively in select Calvin Klein stores. 

4. In order to redeem the discount you must enter the unique discount code presented in your email into the promo box at checkout when making your qualifying purchase. Gift cards can be used as many times and for as many purchases as you choose until the total balance of the gift card has been spent. However, upon the partial redemption of a gift card, any unused balance will be carried over for future purchases and cannot be redeemed or exchanged for cash.

5. Once the discount code has been entered at the checkout on Calvin Klein the offer will be applied to your order. Please refer to point 3, in the scenario whereby the full gift card value is not redeemed in the first transaction

6. The discount cannot be used in conjunction with any other offer, discount or promotion

7. The discount cannot be used to purchase Calvin Klein gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance

8.  No cash or any other alternative will be given.  

9. Expired discount cards will not be accepted. 

10.The return value of the item(s) purchased using the discount shall be the applicable return value under Calvin Klein's return policy less the discount obtained

11. Your statutory rights as a consumer are not affected.

12. The prize draw is not open to employees of Fashion Eyewear, family members or anyone else connected to the prize draw

13.The prize promoted is Fashion Eyewear – registered address: G5, Grove Park Studios, 188-192 Sutton Ct. Road, London W4 3HR

14. Fashion Eyewear reserve the right to substitute prizes with another prize of equal or higher value if circumstances beyond control make it necessary to do so

Limitations of Supply

We have absolute discretion as to whether or not to accept your order and we reserve the right to request further information from you where we feel that this is necessary or appropriate.

We reserve the right to end any Agreement with you, cancel or place on hold any orders and/or to suspend or terminate your access to the Fashion Eyewear website immediately and without notice to you if you breach any of these terms and conditions, you fail to make any payment when due, we suspect that you are about to engage in or have engaged in fraudulent or illegal activity on the website or, if requested to by us, failed to provide us with sufficient information within a reasonable time to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the website. The order will only be dispatched after we have received and verified these documents.

Prices and Payment

We will not accept responsibility for any damage to goods caused by you.

You acknowledge that the information contained in this site is provided without warranty and in particular, we do not represent or warrant that the information is accurate, complete or current or that the use of this site will be uninterrupted or error-free, and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We have taken reasonable steps to display as accurately as possible the appearance of all products displayed on the website. However, we cannot guarantee that your monitor's display of any colour or other detailing will exactly reflect the appearance of the product upon delivery.

Your use of any information or goods on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We will not take responsibility for any discrepancy caused by you when entering your prescription details and pupillary distance and we are not able to refund or replace any prescription lenses once the order has been made. We recommend that great care is taken in entering the correct details when placing your order. If you are unsure about anything we advise that you contact us prior to placing your order.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. Fashion Eyewear is not accountable for the accuracy of material on any third party websites linked to.

It is the customer's responsibility to provide a correct, accessible and secure delivery address. Ownership of the item will pass to you once it has been signed for at the provided delivery address.

Reglazing and Third-Party Services

1. Customer's Own Frames:
   When opting for reglazing services using your own frames, this is done entirely at your own risk. We are not liable for any damages, loss, or breakage of frames during the glazing process or during their return to you. All risks associated with reglazing are borne by the customer.
2. Third-Party Reglazing Services:
   If you purchase frames from us and choose to have your lenses reglazed by a third-party provider, we will not be liable for any damages, loss, or issues that arise after the reglazing process has been completed. Please note that the warranty on the frames will become void once the frames have been reglazed by a third party, as we cannot guarantee that the frames were not damaged or weakened during the process.

This is standard practice within the eyewear industry, as we cannot assess the integrity of frames after third-party handling.

 

You will only own the items once they have been successfully delivered and when Fashion Eyewear have received cleared payment for them in full. Until that time, Fashion Eyewear will retain ownership of the items. Items supplied are not for resale.

Fashion Eyewear reserves the right to delete or take action against any account registered on feglasses.com, at any time, for any reason.

Indemnity